The following policy applies to all purchases made from our stores:
We will accept product returns where:
- The product is faulty or the product is not fit for the purpose goods of that kind are commonly purchased.
- The product does not match the sample or description.
With your receipt:
We will offer you an exchange or refund.
Without your receipt:
We reserve the right not to offer an exchange or refund.
We reserve the right to:
Assess the condition and age of the returned goods prior to offering an exchange or refund. This may result in an exchange or refund being refused.
Change of mind returns:
If you have changed your mind we will offer an exchange or refund when the products returned are in a re-saleable condition. For example:
- The product is in its original packaging, including instructions, manuals and all accessories.
- The item is unused and as sold.
With your receipt:
We will offer you an exchange or refund where products are returned within seven (7) days of the original purchase date.
Without your receipt:
We reserve the right not to offer an exchange or refund for the items returned without a receipt.
Products we cannot refund or exchange:
We do not offer refunds for the following products under any circumstances:
- Cigarettes
- Lotto
- Instant Scratch-Its®
- ePay vouchers/top-ups (unless an operator error was made)
- Magazines
- Newspapers